On Moving Overseas
How do I start the process of moving overseas?
Simple! It begins with knowing Where, When, What, then leave the How to us! Click here to contact us.
How long before my move should I start preparing?
It is never too early to start preparing for an international relocation. We recommend you begin approximately 2 to 3 months prior to your move, just so you have enough time to handover or sell your current occupancy and think about what you want to bring with you.
What are my responsibilities?
Your responsibilities revolve around compliance with the regulations regarding entry into the country of destination and the documentation supporting your move. We will be able to advise you on the necessary documentation. Regarding the move itself, you should be present throughout the packing and loading process, and delivery at destination.
Can you help me move my items to anywhere in the world?
We can help you relocated anywhere with road access and non-embargoes and sanctioned countries by the US. Wee Care Mobility has helped our clients moved to more than 45 cities worldwide, for questions about your location, please contact our Relocation Specialist.
What are the countries you cannot relocate to?
Embargoes sanctioned countries – Ukraine, Cuba, Iran, North Korea, Syria and the list below.
- Afghanistan
- Iraq
- Republic of the Congo
- Russia Federation
- Libya
- Lebanon
- Liberia
- Somalia
- Yemen
** 29 Feb 2024 update – Due to the on-going conflict in Yemen and the Red Sea, we are working closely with our Vessel Operators to avoid these areas, shipping transit times may be longer than expected.
Who will be involved in my move?
- Your Relocation Specialist – this will be your main point of contact for all your moving enquiries and needs, the Relocation Specialist then work with our internal team to sort your move out
- Packing Crew – a team of about 3 to 4 people depending on your volume, they will pack everything, number the items and list them down into an inventory, you can let the team know on any specific packing requirements you may have on the day of packing
- Destination Move Manager – your point of contact at the destination, they help ensure smooth clearance at the customs and arrange for delivery
- Destination Delivery Crew – the Delivery Crew delivers and unpack your items, unless you requested not to.
On Surveys (on-site estimation)
Do I need to do anything before the survey such as placing all my items in one place?
You do not have to, just show us where the items are and we will do the estimation for you.
What if I have additional items after the survey is done?
Please contact your Wee Care Mobility Relocation Specialist.
Can I do my own estimation without a survey?
It is not recommended that estimation be done by yourself. When Wee Care Mobility accesses your items to be moved, we also take into consideration the space that packaging, protective and buffer material takes up.
On Costs and Quotation
How is the cost of relocation made up and what does it consist of?
The price mainly depends on the volume of your shipment as well as the number of “touch-points” that your move consists, this includes origin packing, origin warehouse and storage, consolidation fees, origin and destination road transport, insurance and freight. Fret not, for whatever that is non-inclusive, we are sure to note in clearly in your official quotation.
To accurately access the volume and get a quote, engage our Relocation Specialist to consult your move and survey your items at your convenience at no obligations.
When can I expect a quotation after the survey?
As we work as a team of Surveyors, Costing and Procurement team, please give us up to 5 working days for an official quotation, as we would want to make sure we are getting the best solution we can get for you!
Can I have a quotation without a survey conducted by Wee Care Mobility?
If you have a survey done by yourself or another relocator, we may be able use the information available but makes no guarantee that it would be accurate. Additional charges may be incurred during packing and/or shipping time when the estimation was found to be incorrect.
On Packing
When will packing start before the relocation date?
Depending on the size of the move, we will schedule packing to start a few days ahead of relocation date. This is so our clients have enough time to clean up the residence/office and to hand over the residence/office.
How long does it take for Wee Care Mobility to pack my items?
Less than 10 cbm – 1 day
11 to 20 cbm – 2 days
20’ container – 2 to 3 days
40’ container – 3 to 4 days
What items cannot be relocated?
- Agricultural products (houseplants, seeds, soil, insecticide, fertilizer, etc.)
- All food items
- Cash
- Dangerous and toxic substances such as household chemicals
- Explosives (fireworks, ammunition)
- Firearms, armour and weapons (swords, karambits, katana, collectable items, etc)
- Medications and drugs
- Pirated/counterfeit items
- Pressure spray/aerosol cans
For items with alcoholic contents, please speak with our Relocation Specialist.
Restrictions vary by country, for the full list please contact your destination customs office.
Should I pack valuable items such as jewellery, artworks and important documents?
You can, however please note that insurance does not accept coverage for jewellery, stamps, coins & watches collections and antique items less than 100 years old, supporting document must be provided for all antique items.
I have a valuable equipment that does not fit in traditional cardboard boxes, what should I do?
Wee Care Mobility provides wooden crating services for larger items such as artworks, home sound systems and sports equipment, talk to us for more info.
Can I ask for boxes and do my own packing?
You are not encouraged to self-pack as it would not be covered under your relocation insurance. When the Wee Care Team packs for you, we follow strict protocols to meet with insurance standards.
If you would like to do self-packing, you can still request for boxes, the charges for boxes delivery is SGD 60.00 per trip
On Payments
How many payments will there be for relocating my items overseas?
There will be one payment and no deposit will be required.
What methods of payments are acceptable?
Telegraphic transfer, bank transfer, Fast, PayNow, Cheque
What currency can I make my payment in?
We only accept payments in Singapore Dollars (SGD)
When do I have to make the payment?
After packing and loading onto vehicle is complete and upon receiving our invoice
Are there Duties and Taxes to pay, and how much will they be?
Many countries allow used household goods and personal effects to enter without duties and taxes. Others are less lenient. Your Relocation Specialist will provide general guidelines regarding duties and taxes. Official information can be obtained by contacting the embassy or consulate of the destination country.
On Insurance
How much is the relocation insurance?
3% of the declared value of your items (minimum declared value of USD 5000.00 or insurance premium of USD 150.00)
What is covered in the insurance? Can I not buy insurance?
The insurance covers loss and damage of your items by both total shipment and individual items.
Shall you decide to get your own insurance or not buy insurance, Wee Care Mobility will not be liable for any loss or damage to your items. All clients not buying insurance shall be required to sign off a disclaimer letter.
What do I need to submit for the insurance?
Breakdown listing or lumpsum value of your items. We will provide the form for you to fill your items up for the breakdown listing.
Which part of the relocation journey does the insurance cover?
From door of Singapore address to door of destination address.
What is the procedure like for any claims?
In the case of any damaged or lost items at your destination address, please contact us and we will send you a claim procedure link from the insurer.
On Documentation
What documents do I need to provide for moving overseas?
The following documents will need to be provided by you to Wee Care Mobility:
- Copy of your passport
- Insurance documents
- Customs forms if applicable
What documents do I need to provide for the destination country?
Different countries have different customs rules for imports, please visit FIDI for the full customs guide.
Do I need to do anything about customs, permits, GST, VAT and/or taxes?
Your Wee Care Mobility Specialist will advise you based on the country of your destination, click here to speak to us now.